WHATSAPP COMMUNICATION
WhatsApp Communication for Schools — one inbox, faster replies
Bring parent messages into one shared inbox—so your team responds faster, with the right student context.
- A shared inbox for parent WhatsApp messages
- Student-linked conversations for instant context
- Reply within the 24-hour window when parents message you
- Approved templates for announcements and follow-ups
Two-way parent messaging—managed in one shared inbox.
Parents can message the school anytime—your team replies fast with full context.
- Parents message the school on WhatsApp—no new app to install
- Replies stay clear and trackable
- Faster follow-ups because staff has student context
Admin controls for WhatsApp messaging (Connect)
Decide what gets sent, when it's sent, and in which language—without relying on a staff member's phone.
- Turn automations on/off per message type (attendance, fees, behavior, announcements)
- Set the default messaging language for parents (including Urdu)
- Use WhatsApp-approved templates for broadcasts and follow-ups outside the 24-hour window
- Keep communication consistent across staff and classes with one school-wide setup
FAQ
WhatsApp communication FAQ
Quick answers for schools evaluating WhatsApp-based parent communication.
Still have a question? Chat with us on WhatsApp.
What is Schooli Connect?
Connect is Schooli's WhatsApp inbox that shows inbound and outbound parent messages in one place—linked to the relevant student/family.
Can parents reply to school messages?
Yes. When a parent messages the school, staff can reply back within the 24-hour window.
Why can I only send approved template messages outside the 24-hour window?
WhatsApp allows free-form replies only within a limited "customer care" window after a parent messages you. Outside that window, WhatsApp requires approved message templates to protect users from spam and keep school messaging compliant.
What happens after 24 hours?
You can continue outreach using approved WhatsApp templates (so communication stays compliant and consistent).
Bring parent communication into one place.
Use a shared WhatsApp inbox for real conversations—backed by approved templates for routine school updates.